Welcome

Welcome! Anthem Fabrics is a U.S based independent fabric shop. It has operated since 2008, over 11 years! We offer eclectic mix of quality, trendy, modern and classic floral designer quilting/apparel cotton, home decor and flannel fabric by U.S, Canadian and Japanese textile companies.

We put a lot of care in cutting and packing your order and ship it out within 24-48 business hours. We hope you will try our shop if this is your first visit here. For our loyal customers, we love you and thank you for keep supporting our small business venture.

Enjoy shopping at Anthem Fabrics. Happy shopping!

Best regards,
AJ ~ Anthem Fabrics.

Payments

METHODS:
Acceptable payment methods include credit, debit, Etsy gift cards and PayPal.
All payments will be processed through secure third party payment vendor, Etsy Payment.

SALES TAXES:
With recent ruling of U.S internet sales tax laws, we are required by law to collect sales tax on orders shipped to 35 U.S states. All payments will be processed through Etsy Payments who will collect and remit sales tax on sales made into those states.

INTERNATIONAL:
1. Etsy Payment may collect and remit VAT, GST, or other applicable taxes on the items shipped to certain countries. Please be aware that you as a buyer are responsible with complying with import laws and regulations of your country and pay additional duties and local taxes that may apply. We are unable to predict which of these fees, if any, will be applied w do not have any responsibility on these additional charges.
2. If VAT/GST was collected during the checkout process (where applicable i.e Australia or Quebec ), then we'll include that in the shipping invoice for your local Customs to verify that the necessary tax was paid on the order.

Shipping

**IMPORTANT: We want you to receive your order in a timely manner, help us by reviewing and updating your current shipping address before you submit your order***

PROCESSING TIME: 24-48 hours upon receipt of payment

SHIPPING PARTNER: U.S Postal Service
Current shipping rates effective Jan-21-2019
SHIPPING DAYS:
Monday - Friday ( Noon).
Saturday ( when possible).
Sunday + USPS holidays: NO shipping until next business day.

DELIVERY TIMEFRAME:
Arizona - next day to 2 days, U.S 3-7 days. International - varies (7-40 days).

These are USPS estimates only, not guaranteed. We are not responsible for delays caused by USPS, inclement weather or international shipping delays. Do allow extra days for international packages to clear Customs and get delivered. Check the postmark date on your package before leaving neutral or negative shipping feedback.

PACKAGE TRACKING: USPS Online tracking includes ACCEPTANCE scan at various USPS sorting facilities and when it arrives/departs at the destination post office. Limited tracking for international parcels.

RATES:
By submitting your order you are agreeing to our posted rates. Our shop uses the current USPS shipping rates plus a small handling fee for envelopes/packaging material to ensure your order is packed carefully & shipped safely.

MULTIPLE ITEMS + COMBINED SHIPPING:
Multiple items can be shipped together. Simply send us your order list and we can we can set up a special listing with the best-combined shipping rate.

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SHIPPING RATES: QUILTING cotton.
( For thicker/wider fabrics e.g flannel/ home decor divide the maximum yardage shown below by 2 ).

SHIPPING METHOD:
Via USPS First Class Mail package (FCM) or Priority Mail ( PM).
Priority Express (PE) can be arranged at extra cost, please order 1 day in advance.

DOMESTIC U.S SHIPPING METHODS:
New Rates effective Jan. 21, 2019.

1- 2.25 yards -- FCM ( First Class Mail) < 16 ounces, rates based on weight.
2.5-11 yards--PM ( Priority Mail) envelope $8.40+
11.25-26 yards--PM box ($TBD - To be determined, value $ + add $2 per $100)
27-40 yards-- PM Large Box $TBD, Military APO/FPO/DPO -- $TBD
All Includes delivery confirmation number.
Priority Express (PE) upgrade: Extra cost, please order 1 day in advance.
Insurance - not covered for FCM, limited USPS coverage for PM & PE.

INTERNATIONAL:
1-5.25 yards---- FCM < 1.8 kgs, based on weight, rates vary.
5.5 - 10.5 yards--- PM envelope < 1.8 kgs, $26.95(Canada),$35.00-$36.95(Others)
11-26 yards-- PM M box $46.91(Canada) + $2.80 per additional pound, $TBD(OTHERS)
27-38 yards--- PM L box $62.25(Canada), $TBD(OTHERS)
$TBD: To be determined, send your order list & we will find the best rate.
Europe, Asia : We ship to many international destinations. Please contact us if your country is not listed.
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U.S SHIPPING:
Package tracking # is included and sent to your e-mail.
NOTE: Flat items < 3/4 inches in thickness such as sewing patterns are not trackable.

INTERNATIONAL SHIPPING:

1. IMPORT/CUSTOMS TAX:
You as an importer is responsible for paying any tax/VAT/import/handling fees levied by your government. Consult your local Customs department to learn more about these fees.

2. First Class International Mail or PM envelopes are limited to 4 pounds (1.8 kg) per envelope. Priority box for larger orders can be arranged by contacting us.

3. Tracking is available to a few select countries. Others may have partial tracking up to the U.S exit point.

4. Insurance is available at additional cost. Please contact us if you need to insure your package. The cost is $1 USD for package value < $100 USD. Add $ 1 USD per additional $100 in value.

5. Any returned parcels due to wrong address, undeliverable or simply uncollected due to your local postal mistakes or you not picking it up will incur the following: 15% restocking fee, returned postage charged by the international postal office plus other additional costs such as import fees charged by the U.S Customs to collect your returned parcel. All the above fees will be deducted from your payment then any remaining funds will be refunded to you via the payment method you'd used.

6. If within 2 weeks of shipping time you have not received anything in the mail please contact your local post depot. Once the package is in international mail streams we may not be able to trace it using the U.S Postal website. But your local post depot may be able to check the status of a package using their own postal tracking system.

Returns & Exchanges

I gladly accept returns

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

TERMS:
1. Domestic U.S .
Patterns and packaged items are not returnable. Fabrics are returnable and must be in resellable condition - new, unused, uncut and unwashed. Authorize returns only. Please contact us within 7 days of receiving your order, you will not be refunded without proper authorization from us. Buyer will pay return shipping and no refunds on the original shipping cost. Must be returned within 14 business days of receiving your item. Any returns and cancellations will incur 10% restocking + $3 processing fees.

2. International purchases are not returnable due to the re-shipping time and high cost.

3. Damaged or lost parcel: We are not responsible for packages lost or damaged due to postal service negligence or act of nature. Although we pack your order carefully to survive the rough handling during shipping, please get insurance if you want a full coverage for your package. Insurance is $1 per $100 in value through Shipinsurance. Please contact us so we can add it to your order. Domestic Priority/Express U.S mail may include limited coverage, however, filing a claim through USPS can be extremely slow and time-consuming.

4. Insurance claim: Only insured parcels are eligible for refunds or our store credit. We can process it once proper documents are obtained which includes your signed affidavit. The insurance company or the U.S Postal Service fraud prevention office will investigate your claim. Typically it takes 3-4 weeks for them to investigate and process it.

Additional

FAQs:
1. Our prices are fixed and non negotiable. They are listed at retail price and at market price for some hard to find collector items.
2. Custom yardage cut may be available, simply contact us & we can check.
3. A continuous cut is sent when you order multiple yardage of the same fabric, except for remnants or pre-cut fat quarters.
4. You may request a custom pack of our specialty cuts, however, we cannot sell precut factory bundles or hard to find bundle separately.
5. SWATCHES/SAMPLES: Due to limited stock, we do not send out fabric samples or swatches.

OTHERS:
FOR E.U BUYERS: Please contact us via if you require seller information.

COLORS:
Colors represented in the images of fabrics might be slightly different from the actual colors of fabric you will receive due to differences in computer screens and settings. Textile companies use several fabric mills to produce a particular collection, so slight color variations may occur as well.

Returned Packages:
On the rare occasion, the U.S Postal returned your package due to a wrong address, old address, etc. we will reship to the new address and the buyer will pay shipping charges.

International:
International postal service has started charging senders/sellers to retrieve returned parcels, therefore, in addition, all international returns will incur returned postage from the international location back to the U.S.

Thank you for reading our policies.

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