Ruby Star Society - Sarah Watts, Kimberly Kight, Melody Miller - Designer Small Tin Metal trinket storage sewing gift container

Payments

METHODS:
We accept credit, debit, Etsy gift cards and PayPal.
All payments are secured and handled by Etsy Payment.

SALES TAXES:
Etsy Payment system will collect internet sales tax on orders shipped to 35 U.S states. All payments will be processed through Etsy Payments who will collect and remit sales tax on sales made into those states.

INTERNATIONAL:
DUE TO THE PANDEMIC AND MOVEMENT RESTRICTIONS WE ARE SUSPENDING INTERNATIONAL SALES UNTIL FURTHER NOTICE.
1. Etsy Payment may collect and remit VAT, GST, or other applicable taxes on the items shipped to certain countries. Please be aware that you as a buyer are responsible with complying with import laws and regulations of your country and pay additional duties and local taxes that may apply. We are unable to predict which of these fees, if any, will be applied w do not have any responsibility on these additional charges.
2. If VAT/GST was collected during the checkout process (where applicable i.e Australia or Quebec ), then we'll include that in the shipping invoice for your local Customs to verify that the necessary tax was paid on the order.

Shipping from United States

**IMPORTANT: We want you to receive your order in a timely manner, help us by reviewing and updating your current shipping address before you submit your order***

PROCESSING TIME: 24-48 hours upon receipt of payment unless we are on vacation or seasonal break which will take about 10 days.

SHIPPING PARTNER: U.S Postal Service
Current shipping rates effective Jan-21-2020
SHIPPING DAYS:
Monday - Friday ( Noon).
Saturday ( when possible).
Sunday + USPS holidays: NO shipping until next business day.

DELIVERY TIMEFRAME:
Arizona - next day to 2 days, U.S 3-7 days. International - varies (7-40 days). COVID-19 not only causing havoc with our health it is also causing people to order essentials online and have them delivered to their homes.Processing facilities are taking longer to sort out shipments therefor it may take longer for orders to be delivered nowadays.

USPS delivery estimates are not guaranteed. We are not responsible for delays caused by USPS, inclement weather or international shipping delays. International buyers please check you local governments if imported packages from the U.S are allowed into your country. We are not responsible if packages are quarantined, delayed or destroyed by Customs.
Update May 2020 ( DUE TO THE PANDEMIC AND MOVEMENT RESTRICTIONS WE ARE SUSPENDING INTERNATIONAL SALES UNTIL FURTHER NOTICE.)

PACKAGE TRACKING: USPS Online tracking includes ACCEPTANCE scan at various USPS sorting facilities and when it arrives/departs at the destination post office. Limited tracking for international parcels.

RATES:
By submitting your order you are agreeing to our posted rates. Our shop uses the current USPS shipping rates plus a small handling fee for envelopes/packaging material to ensure your order is packed carefully & shipped safely.

MULTIPLE ITEMS + COMBINED SHIPPING:
Multiple items can be shipped together. Simply send us your order list and we can we can set up a special listing with the best-combined shipping rate.

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SHIPPING RATES: QUILTING cotton.
( For thicker/wider fabrics e.g flannel/ home decor divide the maximum yardage shown below by 2 ).

SHIPPING METHOD:
Via USPS First Class Mail package (FCM) or Priority Mail ( PM).
Priority Express (PE) can be arranged at extra cost, please order 1 day in advance.

DOMESTIC U.S SHIPPING METHODS:
Shipping methods:

1- 2.25 yards -- FCM ( First Class Mail) < 16 ounces, rates based on weight.
2.5-11 yards--PM ( Priority Mail) envelope
11.25-26 yards--PM box ($TBD - To be determined, value $ + add $2 per $100)
27-40 yards-- PM Large Box $TBD, Military APO/FPO/DPO -- $TBD
All Includes delivery confirmation number.
Priority Express (PE) upgrade: Extra cost, please order 1 day in advance.
Insurance - not covered for FCM, limited USPS coverage for PM & PE.

INTERNATIONAL:
May 2020 UPDATE: Due to the COVID-19 and movement restrictions we are suspending international sales until the lockdowns are lifted or eased.
1-5.25 yards---- FCM < 1.8 kgs, based on weight, rates vary.
5.5 - 10.5 yards--- PM envelope < 1.8 kgs, $26.95(Canada),$35.00-$36.95(Others)
11-26 yards-- PM M box $46.91(Canada) + $2.80 per additional pound, $TBD(OTHERS)
27-38 yards--- PM L box $62.25(Canada), $TBD(OTHERS)
$TBD: To be determined, send your order list & we will find the best rate.

INTERNATIONAL:
May 2020 UPDATE: Due to the COVID-19 and movement restrictions we are suspending international sales until the lockdowns are lifted or eased.
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U.S SHIPPING:
Package tracking # is included and sent to your e-mail.
NOTE: Flat items < 3/4 inches in thickness such as sewing patterns are not trackable.

INTERNATIONAL SHIPPING:

1. IMPORT/CUSTOMS TAX:
You as an importer is responsible for paying any tax/VAT/import/handling fees levied by your government. Consult your local Customs department to learn more about these fees.

2. First Class International Mail or PM envelopes are limited to 4 pounds (1.8 kg) per envelope. Priority box for larger orders can be arranged by contacting us.

3. Tracking is available to a few select countries. Others may have partial tracking up to the U.S exit point.

4. Insurance is available at additional cost. Please contact us if you need to insure your package. The cost is $1 USD for package value < $100 USD. Add $ 1 USD per additional $100 in value.

5. Any returned parcels due to wrong address, undeliverable or simply uncollected due to your local postal mistakes or you not picking it up will incur the following: 15% restocking fee, returned postage charged by the international postal office plus other additional costs such as import fees charged by the U.S Customs to collect your returned parcel. All the above fees will be deducted from your payment then any remaining funds will be refunded to you via the payment method you'd used.

6. If within 2 weeks of shipping time you have not received anything in the mail please contact your local post depot. Once the package is in international mail streams we may not be able to trace it using the U.S Postal website. But your local post depot may be able to check the status of a package using their own postal tracking system.

Additional

FAQs:
1. Our prices are fixed and non negotiable. They are listed at retail price and at market price for some hard to find collector items.
2. We are offering free shipping on some items. We can combine shipping to save you money, please ask.

3. Additional yardage cut may be available, simply contact us & we can check.

4. A continuous cut is sent when you order multiple yardage of the same fabric, except for remnants or pre-cut fat quarters.

5. You may request a custom pack of our specialty cuts, however, we cannot sell precut factory bundles or hard to find bundle separately.
6. SWATCHES/SAMPLES: Due to limited stock, we do not send out fabric samples or swatches.

OTHERS:
FOR E.U BUYERS: Please contact us via if you require seller information.

COLORS:
Colors represented in the images of fabrics might be slightly different from the actual colors of fabric you will receive due to differences in computer screens and settings. Textile companies use several fabric mills to produce a particular collection, so slight color variations may occur as well.

Returned Packages:
On the rare occasion, the U.S Postal returned your package due to a wrong address, old address, etc. we will reship to the new address and the buyer will pay shipping charges.

International:
MAY 2020 UPDATE: Due to lockdowns and movement restrictions imposed by countries all over the world to stop the spread of COVID-19 we are suspending all international sales until further notice.

International postal service has started charging senders/sellers to retrieve returned parcels, therefore, in addition, all international returns will incur returned postage from the international location back to the U.S.

Thank you for reading our policies.